Common questions

Yes. Request a demo: in a free intro call, we show you Samwise live, on video or, by arrangement, at your business. Afterwards, on request, we set up a test business of your own with made-up data, where you try it yourself.

Not yet: Samwise launches by January 2027 at the latest, and if you start now, you’ll be among the first. That’s why we show you Samwise itself: live in a free intro call, and afterwards, if you like, in a test business of your own with made-up data.

By January 2027 at the latest. Ask us to keep you posted, and we’ll let you know as soon as it launches.

No. Samwise runs in the browser on phones, tablets and computers. If you like, you can put it on your phone’s home screen like an app. Our own app for iPhone and Android is planned.

No. People without their own account clock in at the time clock with their own PIN and fill in the staff questionnaire through a link or QR code. With the shift plan, everyone sees their shifts through a personal link that only their PIN opens.

With the industry templates and the import of your staff list, you set up Samwise yourself. If you ask us to keep you posted by 31 January 2027 and become a customer by 31 March 2027, we set it up together with you free of charge.

You upload your staff list as an Excel or CSV file. Samwise shows any errors line by line before anything is saved. You paste your usual week straight from Excel into the shift plan. Times on paper slips you enter afterwards, with the scan as proof. Anything else you’d like to bring along, we’ll talk about in a free intro call.

We’ll announce prices and packages when Samwise launches. In a free intro call, we’ll work out what your business needs. We’ll say which feature comes in which package together with the prices.

Samwise can be cancelled monthly: you can cancel at any time with a short email, and your cancellation takes effect at the end of the current calendar month.

Your data belongs to you. While your contract runs, you can download each person’s data yourself at any time, including each month’s timesheets as a table and PDF, the absences and the documents in the personnel file. After the contract ends, we hand your business’s data over to you and then delete it on our side. Statutory retention periods, for example for working time records, still apply to you: keep the data we hand over for as long as they require.

Samwise creates each month’s hours as a simple list (CSV) for your payroll office: contracted hours, hours worked and the balance per person. This list is always included. Samwise can also create a file for your payroll office: as an import file for widely used payroll software or as an Excel file. You decide which codes it uses for hours and premiums.

Samwise creates the simple list of hours (CSV) and can also create an import file for widely used payroll software and an Excel file. If your payroll office’s software doesn’t read the import file, it works with the Excel file or the simple list. On request, we send your payroll office a sample file with made-up data in advance. Just ask in a free intro call.

We store your data on servers of Hetzner Online GmbH in data centres in Germany and use it only to run Samwise for you. More on our security page.

Yes. We send you our data processing agreement (AVV) on request, before you decide.

No. They only see ‘absent’. Only the person and those who need the reason for their job see it, such as whoever handles HR or payroll in your business.

No. Samwise never asks for anyone’s location. Neither the time clock nor the phone sends us location data.

The time clock on the tablet keeps taking punches, stores them and sends them once the connection is back. On phones and computers, Samwise needs a connection.

At the time clock, only someone who knows the other person’s PIN can do that. Everyone has their own PIN and should keep it to themselves. After too many wrong PINs, the time clock locks for a while.

Your business, just as without Samwise: the duties under German working time and youth employment law fall on the employer, and in some cases on the person acting for them, not on the software. Whoever overrides a rule has to give a reason, and Samwise records who overrode it, when and why. In the shift plan, Samwise names the law and the possible fine as it asks. Samwise itself never overrides a rule.

Then it has a say in time tracking and the rota (section 87(1) nos. 2 and 6 of the Works Constitution Act). In Samwise you set whether there is a works council and whether it should approve each rota before your team sees it.

Not yet. Samwise checks against German employment law, and for now we only set up businesses in Germany. Austria and Switzerland have different rules on breaks, rest and young workers, which Samwise doesn’t know yet.

Samwise HR is offered by MWH Tech UG (haftungsbeschränkt), based in Landshut, Germany. In a free intro call, you talk directly to us, the founders. Our address, managing director and register entry are in the Impressum (in German).

We’re still setting up our own business number with fixed hours. Until then, we’re glad to call you back: just add your phone number when you ask for a free intro call. By email, you reach us at contact@samwisehr.com.