Time tracking and rotas for offices and customer service

• Everyone starts at a different time

  One person starts at seven, another at ten, and on Fridays some work from home. Working time still has to be recorded. With Samwise your people clock in and out with one click, on a computer or a phone, at the office or at home.

• The phones are staffed from early till late

  In customer service the lines need covering in the morning, in the evening and often on Saturdays. Add part-timers, mini-jobbers and students who can only do certain days. The shift plan shows who is available when and who is on leave, and once you publish it, everyone sees their shifts on their phone. If a shift would take someone over the mini-job limit, Samwise tells you while you plan.

• Evenings, nights and Sundays

  If a server goes down after hours, someone needs to be on call, and an emergency hotline is staffed through the night and at weekends. In Germany, though, work on Sundays and public holidays is only allowed where the law makes an exception or the authorities have approved it. When you plan a Sunday or a public holiday, Samwise asks what it is based on.

• Trainees and helpers under 18

  Anyone under 18 has tighter hours: as a rule no more than eight hours a day, only between 6 am and 8 pm, and not at weekends or on public holidays. So the night hotline is not an option for them, and the late shift until 10 pm only for 16- and 17-year-olds in a business that works in several shifts. If you plan them anyway, Samwise points it out while you plan.

• Sundays and public holidays

  only under a legal exception or with a permit

  Rest between two shifts

  at least 11 hours

  Sundays off per year

  at least 15

  Under-18s

  6 am to 8 pm, a working day of up to 10 hours including breaks, then at least 12 hours off, not at weekends or on public holidays, and only until 2 pm on 24 and 31 December

• Where Sunday work needs a legal exception or a permit, Samwise points out every Sunday and public holiday shift. If a legal exception applies to you, for example in the Working Hours Act or a rule of your state, or the authorities have given you a permit, you confirm the shift with that reason. A permit only needs to be entered once.
• For every Sunday worked, Samwise looks out for a day off in lieu, and it counts how many Sundays a year stay free for each person.

For every business, Samwise also keeps track of maximum working hours, breaks, maternity protection and the mini-job earnings limit.

1. 1

   Step 1: Choose your industry

   Samwise sets up the teams, activities and shifts you see above. You can rename or remove any of them.

2. 2

   Step 2: Bring over your staff list

   Upload it as an Excel or CSV file. Samwise shows any errors row by row before anything is saved.

3. 3

   Step 3: Invite your team by link

   Everyone gets their own link or QR code and fills in the staff questionnaire on their own phone.

4. 4

   Step 4: Set up a tablet as the time clock

   Open the time clock in the tablet’s browser and print the PINs. That’s all it takes.

5. 5

   Step 5: Plan your first week

   You set up your usual week once, and Samwise drafts every new week from it. As soon as you release the plan, your team sees it on their phones.

With the industry templates, you set up Samwise yourself. If you ask us to keep you posted by 31 January 2027 and become a customer by 31 March 2027, we set it up together with you free of charge.